Donald L. Fisher Jr. — Automation & Systems Integration Engineer
Automation & Systems Integration Engineer specializing in zero-downtime architecture, five-nines reliability, and large-scale device provisioning.
Engineering Impact
Selected Metrics // VerifiedMission Brief
Automation leader • 25+ yrs telecom & cloud • Electrical engineering foundation
Automation and systems integration leader with extensive experience designing, deploying, and supporting highly available, business-critical platforms. Proven record of developing automation solutions that improve system reliability, accelerate troubleshooting, reduce operating costs, and eliminate repetitive manual work.
Combines hands-on technical problem-solving with electrical and electronics engineering education, systems architecture expertise, and cross-functional leadership. Adept at diagnosing complex failures, developing scalable solutions, and delivering high-impact projects under demanding operational and schedule requirements.
Deployment History
Current Mission
Systems Integration Architect
Designing highly available telecommunications and cloud-service environments. Applying automation and systems architecture to guarantee mission-critical reliability at enterprise scale.
Collaborating across technical teams to diagnose integration challenges and deploy production-ready solutions.
Infrastructure as Code deployment for massive-scale unified communication environments.
Node 02
Senior Director, Platform Reliability Engineering & Automation
- ▶Led migration of ~50,000 VoIP endpoints to a new UCaaS provider.
- ▶Coordinated technical teams, migration activities, validation, and issue resolution for a complex production transition.
- ▶Developed automation and reliability strategies to strengthen system performance and service availability.
- ▶Partnered with engineering and operations to identify platform risks and streamline technical workflows.
Flagship Node
Technology Director, Office of the CTO
- ▶Architected ELK-based automation & observability platform yielding $1.9M in cost savings.
- ▶Increased platform capacity by 400% while maintaining 99.999% availability, zero customer-impacting incidents.
- ▶Deployed comprehensive architectural changes to a production UCaaS platform within six months.
- ▶Implemented automated tripwires and proactive detection across UCaaS and CPaaS platforms.
- ▶Executed zero-downtime migration of 16,000+ subscriber accounts between UCaaS partners.
Founding Node
Founding Member, NuVIA / Kandy UCaaS
- ▶Founding technical contributor to NuVIA, a cloud-voice initiative that evolved into a multimillion-dollar communications company.
- ▶Built the Kandy Business Portal — white-label multitenant provisioning marketplace serving AT&T, City of Los Angeles, Hertz.
- ▶Scaled platform to 400,000+ subscribers via partner and customer provisioning.
- ▶Designed SIP fraud-prevention app preventing millions in annual losses — 10× ROI.
- ▶Built synthetic-call monitoring platform completing 21M+ automated calls at 99.999% availability.
- ▶Developed zero-touch provisioning managing 500,000+ devices (Cisco, Yealink, AudioCodes, Polycom).
Node 04
Senior Systems Integrator & Technical Lead
- ▶Systems integrator, technical lead, and instructor for telecommunications products.
- ▶Developed Site Access Manager and Lab Access Manager — Award of Excellence, two consecutive years.
- ▶Created Keyword Search: indexed ~800,000 Salesforce records in five days (originally estimated at seven months).
- ▶Delivered MetaSwitch management platform in <30 days vs. a four-month estimate.
Additional Nodes
Technical Stack
Systems
- Unix / Linux
- High-Availability Design
- Systems Architecture
- Fault Detection
- Capacity Planning
Languages
- Python (Primary)
- Bash / Perl
- PHP / HTML5
- API Design (REST/SOAP)
- Infrastructure as Code
Ops & Data
- ELK Stack
- Zero-Touch Provisioning
- AIOps
- Real-Time Monitoring
- Reliability Engineering
Integration
- UCaaS / CPaaS
- SIP & Voice
- VoIP Endpoints
- Fraud Detection
- Cross-Functional Leadership
Education
Contact / Uplink
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- Direct Line
- (919) 746-5173